Refund policy

Return & Refund Policy

Last Updated: October 27, 2026

At Odom Toolworks, we take pride in producing quality 3D-printed products designed to provide practical solutions for your garage, workshop, and everyday needs. Customer satisfaction is important to us, and we want you to feel confident in every purchase.

30-Day Return Policy

We accept returns within 30 days of delivery.

To qualify for a return:

The item must be unused and in its original condition.
The item must not have been installed, modified, or damaged after delivery.
Proof of purchase or an order number must be provided.
The return must be approved by Odom Toolworks before being shipped.

To request a return, please contact us through our website at odomtoolworks.com with your order number and reason for the return.

Return Shipping

Customers are responsible for return shipping costs for returns due to a change of mind, ordering the wrong item, or no longer needing the product.

Original shipping charges are nonrefundable unless the return results from our error.

We recommend using a shipping service with tracking. Odom Toolworks is not responsible for return packages lost in transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number, a description of the issue, and photographs when possible.

We will review the issue and arrange an appropriate solution, which may include a replacement, refund, or other resolution.

If the issue is confirmed to be our error, we will cover any necessary return shipping costs.

Custom and Personalized Orders

Custom-made, personalized, or specially modified products are generally not eligible for returns unless they arrive damaged, defective, or incorrect.

Please verify all measurements, specifications, and customization details before placing your order.

3D-Printed Product Characteristics

Our products are manufactured using 3D-printing technology. Minor layer lines, surface textures, and small cosmetic variations are normal characteristics of this manufacturing process.

These characteristics do not constitute defects when they do not affect the product's intended function.

We inspect our products for quality and functionality before shipping.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days of approval. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us.