Shipping Policy

Last Updated: October 27, 2026

At Odom Toolworks, we work hard to ensure that every order is carefully produced, inspected, packaged, and shipped in a timely manner. We appreciate your business and want to make the shipping process as straightforward as possible.

1. Order Processing Times

All orders are processed Monday through Friday, excluding weekends and major U.S. holidays.

Our estimated processing times are:

• In-Stock Products: 1–3 business days

• Made-to-Order Products: 1-4 business days

• Custom or Personalized Orders: Processing times vary depending on the project and will be communicated when applicable.

Many of our products are manufactured using 3D-printing technology. Production times may vary depending on product size, complexity, material availability, and current order volume.

Processing times refer to the time required to prepare an order for shipment and do not include carrier transit time.

If an unexpected production delay occurs, we will make reasonable efforts to notify you.

2. Shipping Locations

We currently ship to addresses within the United States.

Orders are shipped from Texas.

We do not currently offer international shipping unless otherwise arranged in advance.

3. Shipping Rates

Shipping charges are calculated and displayed at checkout based on the selected shipping method, package details, and delivery destination.

Any applicable shipping promotions or free shipping offers will be clearly displayed during checkout.

Customers will be able to review shipping charges before completing their purchase.

4. Estimated Delivery Times

Once an order has shipped, estimated transit times within the United States are generally:

• Standard Shipping: 3–7 business days

• Expedited Shipping: Based on available options displayed at checkout.

Delivery estimates are not guaranteed.

Shipping times may vary depending on the carrier, destination, weather conditions, holidays, and other circumstances outside our control.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take up to 24–48 hours to update after the shipping label is created or the package is accepted by the carrier.

You can use the tracking information to monitor your shipment's progress.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please verify your shipping address before submitting your order.

If you discover an error, contact us as soon as possible through our website.

We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the shipping carrier.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before it can be resent.

7. Lost, Delayed, or Missing Packages

Although we carefully package and ship every order, occasional shipping issues may occur.

If your order is delayed or appears to be lost:

1. Check the tracking information provided in your shipping confirmation.

2. Verify the shipping address on your order.

3. Contact the shipping carrier for additional delivery information.

4. Contact Odom Toolworks if the issue remains unresolved.

We will assist with investigating missing shipments and determining an appropriate resolution.

Each situation will be reviewed individually, consistent with applicable law and carrier requirements.

8. Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery whenever possible.

Include:

• Your order number

• A description of the damage

• Photographs of the damaged product and packaging, if available

We will review the issue and arrange an appropriate solution, which may include a replacement or refund.

Customers will not be responsible for additional shipping costs when we confirm that an item arrived damaged or was shipped incorrectly.

9. Multiple-Item Orders

Orders containing multiple products may require additional processing time, particularly when items are manufactured after the order is placed.

Whenever practical, we will ship all items together.

In some circumstances, items may ship separately. If this occurs, additional tracking information will be provided when available.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Orders may be canceled before production or fulfillment begins.

Because some products are manufactured specifically to fulfill customer orders, cancellations or modifications may not be possible once production has started.

For additional information, please review our Return & Refund Policy.

11. Contact Information

If you have questions about your order, shipping status, or delivery, please contact:

Odom Toolworks

Website: www.odomtoolworks.com

Customer Support: Through the contact form on our website.

Business Location: Texas, United States.

We appreciate your patience and support of our small business. Every order matters to us, and we strive to deliver quality products with dependable service.